Background

Kathy Cuff has spent more than 37 years with Blanchard® as a Senior Consulting Partner and Master Trainer and is a co-author of the bestselling book, Legendary Service: The Key Is to Care, with Ken Blanchard and Vicki Halsey. She creates an effective and positive environment to support her clients to reach their personal and professional goals by cutting through the clutter that sometimes gets in the way of people reaching their full potential.

Her years of experience as a consultant and coach in a wide variety of industries as well as all levels of the organization have allowed her to hone her skills in listening, asking thought-provoking questions, and, when needed and asked for, providing guidance and insights that might otherwise be missed. Her sense of humor and calming demeanor create the psychological safety where clients can dig deeper and eventually shift their motivational outlook to get the positive results they are hoping for. Her passion is to help people be the best version of themselves so that they can feel great about who THEY are as a person and a leader of others. She is certified in several 180/360 assessments and other best practices to gather leadership-development data and provide feedback.

Kathy holds a Bachelor of Arts degree in Speech Communications from San Diego State University as well as numerous professional development courses. She received her Professional Coaching Certification from CoachU and her ACC credentials through the International Coaching Federation. Kathy enjoys spending time with her family, friends, and, of course, her dog, Roscoe.

Services

One on One Coaching

Team Coaching

Training Services

Consulting

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Testimonials

“Kathy is an amazing coach! She is adept at validating and understanding my experiences while helping me push forward in achieving my goals. I can always count on her to intuitively ask insightful questions that allow me to stay grounded and dive deeper to uncover ideas I had not previously considered. She exudes warmth and kindness in her coach approach, which makes her so easy to talk to and trust. I greatly value her expertise as a thought partner on my career journey.”

— K McLeod, Johns Hopkins
School of Advanced Intl. Studies

“After a few sessions with Kathy, I gained so much clarity on how to navigate difficult situations
and confusion. Moreover, I feel empowered to embrace future challenges. I feel truly blessed to have Kathy’s support and to benefit from her wisdom. Her kindness and authenticity shine through, making me feel happier and more peaceful in my life.”

— Q Shi, Manager,
Software Company

“Kathy is clearly a knowledgeable and talented coach. She has a knack for homing in on areas of growth, illuminating blind spots, and bringing actionable ideas and frameworks. I especially appreciated her input on situational leadership and I continue to use the mental models long after we completed our coaching sessions. Beyond coaching skill, Kathy is just an easy, charismatic, and gracious person to work with as you plan sessions and connect between them. I highly recommend her!”

— J Yackley, Deputy Executive
Director, Nonprofit

Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson's, the store where Kelsey works, certainly isn't known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn't easy--and that her role as a frontline employee is more significant than she ever could have imagined.

Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone's job.

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Kathy Riley Cuff

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Test Studio Inc.

Kathy Riley Cuff